Service Delivery Specialist

hybrid
Markham, Ontario, Canada .
full-time . January 15, 2026

Description

Bold ideas need dependable infrastructure and people who can build and maintain it.

At Qu, we run sovereign, in-country infrastructure, data centres, cloud, and managed services, so Canada’s builders and innovators can move fast without trading away control. Your work will help keep data close to home, accelerate teams, and scale growth for the builders and dreamers who rely on us.

We’re building for decades, backed by InfraRed Capital Partners and Sun Life. We’re small by design, 120 people, so your voice carries and your impact shows. You’ll work on real problems that matter: to take the routine and the complex off our customers’ plates so they can focus on what they need to grow.

If you want your best work to power someone else’s moonshot, this is your place. Quiet power, built for the builders and the dreamers. We’re Qu.

Role Overview

We are seeking a Service Delivery Specialist to join our Service Delivery Team, supporting the end‑to‑end delivery of customer sales orders from sales handoff through onboarding. This role works cross functionally with internal resources and subject matter experts to ensure cloud, colocation, and data center services are delivered smoothly and meet customer expectations.

Skills you will bring

Experience delivering cloud and data center projects, with strong knowledge of data center environments, private cloud infrastructure, and virtual platforms
Demonstrated ability to plan, schedule, and execute projects effectively across multiple workstreams
Strong risk assessment, mitigation, and problem‑solving capabilities
Ability to lead project teams and motivate cross‑functional teams
Excellent written and verbal communication skills, with the ability to engage stakeholders clearly and consistently
Strong client relationship management and customer service skills
Ability to manage multiple projects in a fast‑paced environment with strong organizational and time‑management skills
Confidence in navigating differing priorities, resolving challenges, and making sound delivery‑focused decisions
Adaptable, professional, and committed to delivering high‑quality outcomes

Key Responsibilities

Plan, manage, and deliver cloud and data center projects using established delivery practices and project management principles
Work closely with customers, data center teams, cloud infrastructure teams, sales, and other internal partners to ensure projects are delivered on time and meet customer expectations
Coordinate project team resources, tasks and dependencies to support timelines, manage changes, and keep delivery on track.
Proactively identify delivery risks and issues, and work with the appropriate teams to assess impact and implement mitigation plans
Maintain clear and consistent communication with customers, including providing regular status updates and supporting issue resolution.
Ensure project and delivery documentation is complete, accurate, and maintained for visibility, compliance, and future reference
Identify opportunities for process improvement, operational efficiency, and team development
Foster a collaborative, high‑performing team culture

Qualifications

Experience in a delivery‑focused role leading or coordinating cloud, data center, or IT infrastructure initiatives
Proven success delivering complex customer solutions from planning through execution and close‑out
PMP certification considered an asset, on the road to achieving PMP certification, or demonstrated experience with project delivery best practices.
Comfortable using delivery and tracking tools (such as Microsoft Project or similar) to manage timelines and visibility

Location

Ottawa, Toronto, Edmonton, Calgary or London (Hybrid)

Why Join Qu

Be part of a once-in-a-career opportunity to shape Canada’s newest independent and data sovereign data centre and cloud services platform.
Work with a passionate leadership team committed to building a high-performing, customer-centric culture.
Competitive compensation, benefits, and significant opportunity for career growth as the company expands its product suite.

At Qu, we are committed to building an inclusive, equitable, and accessible workplace where all employees feel respected and supported. We welcome applications from people of all backgrounds.

We are also committed to providing accommodation throughout the recruitment and selection process. If you require accommodation, please let us know and we will work with you to meet your needs, in accordance with applicable human rights and accessibility legislation.

Compensation

$70,000.00 - $85,000.00 per year

Know someone who would be a perfect fit? Let them know!